Customer Service Week– Improving Customer Satisfaction Through Easy Location Communication

Oct 8, 2021

This week is Global Customer Service week (4-8 October 2021), which celebrates the importance of customer service and the people who serve and support customers on a daily basis. 

In many countries, a typical customer service challenge is inadequate addressing infrastructure, which affects customer service in two main ways. 

When a customer does not know how to find a business’s location.

We conducted a survey conducted among medium and small-sized businesses in Rwanda, and the result came back that companies average 18 calls a week asking for directions to their premises. The task of directing them often falls onto customer service workers who spend a lot of time on the phone explaining the way to the premises.  This is a hassle for the customer, and a waste of time for the customer service workers, time which could be spent on what really matters; serving the customer and promoting the company.

When a customer can not share their address for delivery

It is equally a challenge for customers to communicate their address to businesses, particularly for home delivery. Customers get frustrated when they receive numerous calls from lost delivery drivers and will be less eager to return to the same service provider. Customers want to communicate their location with simplicity and accuracy and not worry about the drivers finding them, being disturbed by many calls, or their packages arriving late. 

There is a solution! Addressya makes the job of customer service workers easier while improving the customer experience. 

Here’s how we do that:

An Addressya business address is accurate and easy to share through media platforms. You can easily integrate it on your website or social media pages to ensure that customers can always find the location. Your customers simply click your address link and navigate to your location without asking for directions.

 For delivery, Addressya API’s, WoCommerce plugin, and OpenCart extension can be easily integrated on eCommerce platforms and allow customers to share their accurate addresses in seconds instead of filling in the many address fields. Smoother checkout is better customer service.

Customer service and the people who work in this field play a significant role in the success of companies. Giving them an easier way to communicate location makes their jobs easier and the customer’s experience much more satisfying.

Start using Addressya to simplify how you communicate addresses to improve the customer experience for your customers—sign up for Addressya here. To receive our newsletter, click here. 

Aug 20, 2021

When people buy locally, they support local businesses and entrepreneurs, create jobs, and build the national economy. Soko Uganda is facilitating this with their online eCommerce platform exclusively made for vendors of Ugandan products and services. For the consumer, the platform makes local products more accessible by also providing delivery services. Soko Uganda is an example of the Buy Uganda Build Uganda initiatives launched by the Ministry of Trade, Industry and Cooperatives in 2014 to promote products and services of Ugandan origin.

Soko Uganda recently integrated Addressya on its eCommerce platform to get accurate delivery locations for their delivery. Soko Uganda, Addressya and other local public and private stakeholders support the Buy Uganda, Build Uganda initiative and the BUBU Fashion and Billboard Awards which recognise and promote Ugandan musicians and creators for their essential role in promoting made in Uganda products.

“I would like to thank Soko Uganda and the Ministry of Trade for embracing a digital platform like Addressya to partner in this noble cause of growing and developing Ugandan products. We continue to seek more partnerships to accurately register the business addresses of traders and stakeholders at large. Our product is a necessity and not a luxury, please come aboard ”.

– Stephen Okiria 

Create your address accurately anywhere in Uganda and use it while checking out to get easy service delivery on the Soko Uganda platform. To get an easy to use and share address you can download Addressya on Google Play, or go to our web app. Use it on  Soko Uganda to purchase all made in Uganda products.

Addressya for WooCommerce

July 14, 2021

WooCommerce is a plugin that turns any WordPress site into a powerful e-commerce platform. With 3.8 million users, WooCommerce is one of the leading open-source e-commerce tools available. Addressya has created a plugin for WooCommerce to give e-commerce companies access to precise delivery locations enriched with pictures and directions provided by the Addressya user. 

Addressya also provides shoppers with a smoother checkout process on your site with the one field address checkout and simplified driver dispatch for more efficient home deliveries. The Addressya for WooCommerce plugin can only be activated when the business has already installed WooCommerce to its site. Read more about the features and functions below.

Features and Admin Functions

When a shopper checks out of an online store using their Addressya username, they receive a notification in the Addressya app that the business has requested access to their address information. This verification step ensures that the privacy of the user’s address is maintained. Once given access, the Addressya user’s address information appears in the backend of the WooCommerce admin panel. If an order needs to be processed manually from the admin panel, you can also input the customer’s Addressya username and their address will show after permission is given.

The plugin functionalities also allow for a simplified process of managing deliveries where the admin assigns drivers and shares the customer location with one step. The driver can access this on the Addressya Android app or web app using any browser and view directions that will take them right to the customer location. The result is a seamless process for the customer who is ordering online from checkout to delivery. 

Addressya’s OpenCart Extension for E-Commerce

May 18, 2021

Addressya now has a plugin for the e-commerce platform OpenCart. The Addressya for E-commerce extension which is available on OpenCart Marketplace is one of the tools tailored for e-commerce businesses that want accurate addresses for their deliveries using Addressya. We have developed a plugin for the widely used online store management tool OpenCart making our addressing solution accessible to a large portion of e-commerce sites.

To access accurate addresses using Addressya, it is necessary to first download and install OpenCart onto your website. With the plugin, e-commerce sites using OpenCart get a smoother checkout process that is a simple one field username checkout and more efficient delivery management.

Features and Admin Functions

When a shopper checks out of an online store using their Addressya username, they receive a notification in the Addressya app that the business has requested access to their address information. This verification step ensures that the privacy of the user’s address is maintained. The address information that the Addressya user provides is stored in the backend of the OpenCart store manager and is accessible through the admin view. 

The second feature of the plugin is delivery management which means the admin can assign drivers and shares the customer location in one step. The driver can access this on our android app or web app using any browser and view directions that will take them right to the customer location. The result is a seamless process for the customer who is ordering online from checkout to delivery. 

Becoming more precise with address collection decreases delivery time, reduces costs and makes customers happier with the experience of using your platform. Download and install the Addressya for E-commerce extension on OpenCart Market Place.